Questions, answered

You can pay with Payfast, Ozow or EFT. If you pay by EFT, use your order number as the reference and send proof of payment to onlinesales@medicolab.africa. We process your order as soon as payment is received.

Yes. Call or email us with your business name, contact number and the quantity of each product you need, and we will send you a custom quote.

Unfortunately not. Please place a new order for the additional items.

No, you can check out as a guest. With an account you can track your orders, see your quotes and pay for them online, and save delivery addresses.

Retail orders ship within 3–5 working days and wholesale orders within 3–6 working days. These are estimates and depend on stock on hand and the quantity ordered.

Delivery anywhere in Gauteng is a flat R100 and nationwide delivery is R200. Wholesale and bulk orders get free delivery.

Use Add to quote on any product, then send your quote request. Bulk quotes start at 10 units per product. We reply with a custom quote, and discounts depend on the quantities you request.

When your quote is ready we email you a secure link to pay. If you have an account, you can also find it under My account › Quotes and pay there.

Yes. Wholesale buyers who want to re-label products can ask for unlabelled stock when ordering and we will arrange it.

Because of the nature of our products, returns are only accepted for defective items. If you receive a defective product we assess it and send you a replacement.

Let us know as soon as possible, and within 3 months of delivery. Once we have inspected and validated the return, we replace the product.

Certain products, such as chloroform, ether and phenol, are only supplied to licensed buyers. Send a licensed product enquiry and our team will advise you.